VMP customers can change the address for future shipments by accessing the "Profile Settings" tab of their Membership page. Doing so should also alert our team to update any open orders to the new address, however if any shipments look to still be he
Shipment Bundling. Whenever possible, we bundle any unfulfilled orders into a single shipment. This includes any ROTMs for the tracks you are subscribed to, as well as orders you've placed from the store in most cases, you'll get a single shipment pe
Internationally, we ship via DHL Global Mail Services. This means that DHL does the domestic pick up and transport to the destination country and then the local post service completes the final delivery. Regardless of where you are located, you will
As the Best Damn Record Club, VMP’s mission is to experience music more deeply. One of the best ways we fulfill this mission is by sending our deluxe records to happy listeners all around the globe, despite being a small startup business based out of
If your tracking information shows that your package was delivered but you can't find it, please:. In some cases, it can take up to 48 hours for a package to be delivered after tracking saying it's been delivered. If 48 hours have passed and you stil
In most cases, these issues will resolve themselves with time. It most likely has something to do with the routing / sorting on the part of the carrier, and we recommend giving it another few days to resolve or calling the carrier directly. As much a